Q:Is Mailing Safe?
Yes. We insure all packages and require a signature upon delivery. All packages are to be directly delivered to the confirmed address on each order.
Q:Why Does My Card Show I Was Charged If The Order Did Not Go Through?
If your bank statement is showing duplicate pending transactions for a single purchase, it’s possible that you accidentally hit the “Refresh” or “Back” button during the checkout process.
We haven’t received these funds because the transaction failed. Often, your bank will “hold” the funds for a declined transaction if it was authorized prior to being declined. They will continue to hold the funds until the authorization expires.
Q:What If I Can't Find Something I Am Looking For On Your Site?
Please email for more information.
Q:I Want To Cancel Or Change My Order.
We do not offer cancellations once an order has been placed. Addresses also cannot be modified for insurance purposes. If you no longer need the item when it arrives, you can still return it for a full refund by submitting for a return here. Postage is nonrefundable.
Q:How Will I Be Refunded?
We can only refund the original payment used. If your card has expired or been lost/stolen, we require three to six months to ensure no charge backs are filed.
Q:What Are My Payment Options?
We accept all major credit cards, Paypal, Amazon Pay, and financing.
Q:Why Is There A Handling Time?
We are a direct manufacturer and makes most items to order, which is why the handling time is a bit longer. We promise it is worth the wait!Please review the product page to confirm the handling time.
Q:Do You Ship Internationally?
Yes. International shipping rates apply. Please see our shipping information for rates and transit time. Please note, international customers will pay a vat/customs duty upon arrival. This is not included in the checkout price and will be collected by your post office at the time of delivery.
Q:I already placed an order. Can I change something?
We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed.
Q:How do I cancel my order?
We ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed.
Q:Which payment options does accept?
We accept credit cards, debit cards, money orders, PayPal, Amazon Payments and bank transfers.
Q:What is PayPal?
PayPal is a free service which allows you to send money as easily as sending an email. If you'd like to learn more about PayPal, or sign up for an account, please visit www.PayPal.com to get started. Or, if you already have a PayPal account, you're ready to place an order using our online checkout.
Q:Does it offer C.O.D. (Cash on Delivery)?
Sorry, but C.O.D. is not a payment option with it. All orders must be paid in full before your package will be mailed out.
Q:Can I save the items in my shopping cart and buy them later?
Sorry, but at all items are sold on a first-come, first-served basis. This means that the items you have in your shopping cart today may not be available at a later date. The only way to reserve those items is to complete your order as soon as possible.